Returns Policy

RESOURCES OF VETTORIAL DANNO

In case of damage during transport by the carrier, we will refund the value of the product or return a new one, without shipping costs. The shipment, in this case, is totally free for the Customer and the delivery costs are at our expense.

The warranty for vector damage only applies to Italy. Ilpiccoloprincipe016.it will refund the amount spent or replace the damaged products immediately after receiving the mail. If you choose the refund, we will issue it with the payment system you choose between Paypal and PostePay.

How does it work?

Within 5 days of receipt of the neck (it will make the proof of delivery of the courier) send an email to info@ilpiccoloprincipe016.it indicating the order number and attaching at least 3 photos compromising the damage.

In the reply email you will receive all instructions to activate the refund procedure or free replacement of damaged items.

Remember that you can activate the return/replacement procedure only if during delivery you will have indicated to the courier the acceptance of the neck with check reserve, indicating the specific reserve (e.g. damaged package, wet, bruised, etc.).

RESOURCES OF REPRESENTATION

If the order does not suit you and you want to return the purchased goods, you can do so within 14 days of receiving the neck, only with an email, specifying the reason. We will refund the price of the purchased product.

How does it work?

– contact us by sending an email by entering the order number (you find it in the confirmation email) to: info@ilpiccoloprincipe016.it

– ship the parcel into the original packaging carefully to close it carefully

– items must be intact, complete with the signs and the original labels. Be careful that the outer heel attached to the head is present and not tampered with penalty NEW RESO.

In return for rethinking the shipping costs are borne by the customer, as well as the choice of the carrier.

You will be refunded, within 10 days of receipt of the return, the value of the order excluding shipping costs and any other bank charges incurred for handling the order.

If you decide to have a voucher, the expenses incurred will be refunded in full and you will have the opportunity to use it in multiple solutions with validity of 12 months.

Remember that the return does not apply to customized products or made to measure or technical specifications of the customer. The return applies only to the products present on the website without further customizations.

Once the return has been received, one of our staff will assess the state of the products, re-designing them. In case of damaged product, washed, used, dirty and with the outside heel not attached to the head, the refund will not be possible.

For further information please contact: General conditions of sale.

RESOURCES FOR NOT CONFORMATION

In case of non-compliance or presence on the product of recognizable defects, which make the product unsuitable to the use for which it is intended or reduce or prevent the functionality it is possible to request repair or replacement. The communication must take place within 14 days from the date of delivery.

RESOURCES FOR TAGLIA OR COLOUR

You can do so within 14 days of the date of receipt of the neck (it will be proof of delivery of the courier).

How does it work?

– contact us by sending an email by entering the order number (you find it in the confirmation email) to: info@ilpiccoloprincipe016.it

– ship the parcel into the original packaging carefully to close it carefully

– items must be intact, complete with the signs and the original labels. Be careful that the outer heel attached to the head is present and not tampered with penalty NEW RESO.

Shipping costs are charged to the customer, as well as the choice of the carrier.

Once the return has been received, a representative of ours will assess the state of the products, by redesigning them. In case of damaged product, used, dirty and free of heel, the return will not happen.

We will then arrange to send the new leader, as from indications you will specify, adding shipping costs and other expenses incurred for the management of the order.

For further information please contact: General conditions of sale.